Call or WhatsApp : 0241247496

Address : Yomo Afoko Street, L559 – East Legon (Accra)

Bundles and Glam

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Privacy Policy for Bundles & Glam

Last Updated: September 8, 2026
Welcome to Bundles & Glam (“we,” “our,” or “us”). We operate the website https://bundlesandglam.com (the “Site”). We are committed to protecting your personal data and respecting your privacy in compliance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.
This Privacy Policy explains what personal information we collect, how we process and store it, who we share it with, and your statutory rights regarding your personal information.

1. The Data Controller

Bundles & Glam is the data controller responsible for the personal data collected through this platform.

2. Information We Collect

We collect only the personal information strictly necessary to process your hair orders, arrange delivery, and provide customer support:
  • Contact & Identity Data: Full name, phone number, email address.
  • Delivery & Shipping Data: Delivery address, GhanaPost Digital Address / GPS, town/city, landmarks, and recipient contact details.
  • Order & Transaction Data: Hair bundles selected, wig types, lengths, textures, order history, and payment status.
  • Payment Details: Transaction reference IDs, mobile network operator (MTN MoMo, Telecel Cash, AT Money), or card transaction tokens. (Note: We do not store full credit/debit card numbers or Mobile Money PINs directly on our servers; payments are processed securely by licensed third-party gateways).
  • Technical & Usage Data: IP address, browser type, operating system, pages visited, and cookies used to maintain your shopping cart and session.

3. Legal Grounds & How We Use Your Data

Under Act 843, we process your personal data under the following legal bases:
  1. Performance of a Contract:
    • Processing and packaging your hair bundles, closures, frontals, or custom wigs.
    • Dispatching orders to your designated address via local dispatch riders or courier services.
    • Updating you on order status, tracking, and delivery timelines.
  2. Consent:
    • Sending promotional offers, new hair drop announcements, care guides, and discounts via email, SMS, or WhatsApp. (You can opt out at any time).
  3. Legitimate Interests:
    • Improving site performance, managing fraud prevention, and enhancing customer service.
  4. Legal Compliance:
    • Keeping statutory financial and accounting records in accordance with Ghanaian trade and tax regulations.

4. Third-Party Disclosures

We do not sell, rent, or trade your personal data. We only share necessary details with trusted third parties to fulfill our services:
  • Logistics & Dispatch Partners: Third-party dispatch riders and delivery companies within Ghana (e.g., in Accra, Kumasi, Takoradi, and nationwide courier services) strictly to deliver your hair products.
  • Payment Service Providers: Licensed payment processors (e.g., Paystack, Flutterwave, Hubtel) to handle MoMo and debit card transactions securely.
  • Hosting & IT Services: Secure cloud servers, website infrastructure, and analytics providers.
  • Law Enforcement & Regulators: When required by Ghanaian statutory law or court order.

5. Data Security Safeguards

In accordance with Section 28 of Act 843, we maintain reasonable technical and organizational security measures to safeguard your personal data from loss, unauthorized access, alteration, or disclosure. These include:
  • HTTPS/SSL encryption across all pages and checkout flows.
  • Restricted employee access to customer personal contact information.
  • Regular security audits of third-party plugins and systems.

6. Data Retention

We retain your personal information only as long as necessary to complete your transactions, resolve customer disputes, fulfill warranty or return requests, and satisfy accounting/legal obligations under Ghanaian law.

7. Your Statutory Rights (Act 843)

Under the Data Protection Act, 2012 (Act 843), Ghanaian data subjects have the right to:
  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of inaccurate, outdated, or incomplete data.
  • Withdraw Consent / Object to Direct Marketing: Object to receiving promotional emails, SMS, or WhatsApp campaigns at any point.
  • Erasure: Request the deletion of your personal details, subject to statutory retention obligations.
  • Complain to the Regulator: If you believe your data has been handled improperly, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ghana.
To exercise any of these rights, contact us at privacy@bundlesandglam.com.

8. Cookies and Tracking Technologies

We use cookies to:
  • Keep items in your shopping bag while you browse.
  • Remember your preferences for future visits.
  • Analyze website traffic and customer navigation trends.
You can modify your browser settings to decline cookies, though certain interactive features of our store may not function optimally as a result.

9. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices or legal requirements. Updated versions will be posted directly on this page with a revised “Last Updated” date.

10. Contact Us

For questions, requests, or concerns regarding your privacy: