Frequently Asked Questions (FAQ) – Bundles and Glam

1. Hair Quality & Products

What types of hair do you sell?

• 100% Virgin Human Hair & Super Double Drawn (SDD) Hair: Thick from root to tip with minimal flyaways (Bone Straight, Pixie Curls, Body Wave, Loose Wave, etc.).
• Wigs: Both ready-to-wear Factory Wigs and tailored Custom-Made Wigs.
• Lace Pieces: High-definition (HD) and transparent Frontals (13×4, 13×6) and Closures (2×6, 4×4, 5×5).
• Braiding Hair & Fibre Hair: Quality human hair bulk and premium fibre options for braiding.

What is the difference between Super Double Drawn (SDD) and Single Drawn hair?

• Super Double Drawn (SDD): Hand-sorted hair where approximately 80–90% of the strands are the exact same length. This gives the bundles a very full, blunt, and voluminous finish from weft to tips.
• Single Drawn: Naturally tapers towards the ends, mimicking the natural growth pattern of human hair.

What is the difference between a Factory Wig and a Custom-Made Wig?

• Factory Wigs: Machine-assembled wigs that come pre-constructed in standard cap sizes and styles. They are ready to ship and budget-friendly.
• Custom-Made Wigs: Handcrafted wigs constructed with your chosen bundles and closures/frontals, styled, and sized to give an exact, personalized fit.

Can I dye, bleach, or use heat on Bundles and Glam human hair?

2. Orders & Payment

What payment methods do you accept?

• Mobile Money (MoMo): MTN Mobile Money, Telecel Cash, and AirtelTigo Money.
• Bank Cards: Visa and Mastercard.
• Cash / In-Store MoMo: Available for walk-in pickups at our East Legon store.

Do you accept Cash on Delivery (COD)?

Can I place an order via WhatsApp?

3. Delivery & Pickup

Do you offer physical pickup?

• Location: Yomo Afoko Street, L559 – East Legon, Accra, Ghana.

How long does delivery take within Accra?

• In-Stock Hair & Factory Wigs: Dispatched via dispatch rider within 24 hours (same-day delivery often available for orders placed early).
• Custom Wigs: Processing and styling takes 2 to 4 business days before dispatch.

Do you deliver outside Accra (regions across Ghana)?

4. Care & Maintenance

How do I maintain my Bone Straight hair?

• Brush gently with a paddle brush or wide-tooth comb starting from tips to roots.
• Use a lightweight silicone hair serum to maintain sheen and prevent frizz.
• Avoid heavy grease or oils that weigh the hair down.
• Wrap or bonnet your hair with a silk or satin scarf before sleeping.

How do I care for curly hair (Pixie curls, deep waves)?

• Detangle only when wet or damp with conditioner.
• Apply a curl mousse or curl-defining cream mixed with water in a spray bottle.
• Let the hair air-dry; do not dry-brush defined curls.

5. Returns, Exchanges & Cancellations

What is your return and exchange policy?

• All sales are final once hair has been unsealed, worn, cut, combed, bleached, or altered.
• If you receive an incorrect item or defective product, notify us within 24 to 48 hours of receipt with photo/video proof, and we will arrange an exchange.

Can I cancel or modify a custom wig order?

Still have questions?

• Call / WhatsApp: +233 24 124 7496
• Email: sales@bundlesandglam.com
• Store Address: Yomo Afoko Street, L559 – East Legon, Accra